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Our solution-centric approach does not stop with hardware and software. Our powerful technology bouquet is made whole by offering unique and flexible rental finance options and a comprehensive after sales service level agreement that converts an efficient solution into a cost effective commercial transaction with guaranteed efficacy.
Seartec is a customer-centric company so we take service very seriously, we aim to answer service calls as quickly and efficiently as possible and we always try to look out for the needs of our customers.
Technical support and training is provided through the national technical support and training department, which is based in the Seartec Johannesburg service center, 451 Sam Green Road, Tunney. This department is responsible for the ongoing training of both Dealers and Seartec technicians and provides a quarterly training schedule for branches and dealers to update them on all new products.
Non-product specific training is also carried out, such as networking and personal computers, as well as software packages. The hardware courses are based on the internationally recognised Comptia curriculum, of which Seartec are accredited members. This is to ensure that all service technicians have the necessary skills and knowledge to resolve any technical issues a customer may have efficiently and quickly.
In order to ensure that parts are readily available in order to resolve customer issues rapidly Seartec Johannesburg also houses a National Parts Centre, which is responsible for the re-ordering, stocking and distribution of parts to the Seartec branches countrywide. Each branch has its own parts store and supply of parts for internal use, as well as sales to dealers and direct customers. Main parts are ordered monthly, while emergency and top-up orders are sent weekly.
Finally, Seartec also has a system in place to control contracts and billing. The system, which is serial number driven, will automatically verify if a customer is casual, contract and what type, or a charge to account. Billing is automatically channeled as appropriate. This system prevents user errors and ensures correct billing.
The described processes highlight Seartec’s commitment to customer satisfaction over the long-term. The support provided gives customers added value for money when purchasing technology. The streamlined and rapid response to any query or problem also gives customers peace of mind that productivity will not be compromised if an issue arises with their equipment.
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